Cheryl Nofziger

Today we have an interview with the queen of NetPicks, Customer Support Manager, Cheryl Nofziger. Cheryl holds the keys to the kingdom, so to speak; she is what makes NetPicks run smoothly and assures that customers get the care and support they need. Her goal at NetPicks is to make certain customers know that we care about their success and offer friendly, professional support. I had an opportunity to have chat with her earlier this week – enjoy this short interview!

So Cheryl, tell us a little bit about yourself.
Sure, I’m a married mother of three children. My daughter, Ambria, is a professional photographer, my other daughter, Sydney, is studying to be a nurse and and my son, Quinn, is studying business finance and playing baseball. I live in Ohio… and I’m not giving out the city, because I don’t want to be stalked [laughs].

You know these days, you can never be too safe [laughs]. Can you share with us a little about your background and how you came to work for NetPicks?
Brian Short, long time friend (Ed: and NetPicks Managing Co-Partner) asked me if I would be interested in working for NetPicks and I was very much interested. I was a stay at home mom for many years and then worked part time for Brian at a technology company and later worked part-time as a home interior decorator and sales person at a furniture store. I started working part-time for NetPicks in May of 2006, which eventually led to more full time. So I quit my other job since I liked the NetPicks job so much more!

I agree 100 percent that NetPicks *is* a fantastic place to work – great staff, coaches, and customers. So what made you decide to quit your job and work for NetPicks full time?
I love the people in the company – they truly are caring and fun people to work for. Plus, I like the idea of working out of my home!

Well, with a company culture that’s caring and fun, it’s no wonder you fit in so easily. And who wouldn’t want to work from home? So tell us what exactly you do on the day-to-day…
I handle all the phone support, email support, making sure products ship out, taking care of customer accounts and subscriptions, affiliate payments, and all the other good administrative assistance stuff :)

Sounds like a handful! With all those duties, what would you say is your favorite part of working with NetPicks?
I love talking with customers and getting to know them. I love to hear how NetPicks has made money for customers and how satisfied they are, and how they enjoy our support and products. I want our customers to know that we genuinely care for their success and I want to be there for them to offer first class support. I get to talk with people from all over the world and I just really enjoy that aspect.

Great, thanks for sharing and shedding some light on what goes on behind the scenes at NetPicks!
Thanks for having me!